Each case follows the same arc: understand the reality, define a strategy, build what's missing, enable people, and measure whether behavior actually changed.
Understand how learners actually interacted with next-generation digital learning products and translate that evidence into product decisions.
Outcome
Contributed to initiatives associated with UX-friction reductions of up to 25% and engagement/retention improvements of up to 18%. This work took place within Pearson's global ecosystem serving 2M+ users.
Students needed guided practice and feedback on their reasoning. Instructors needed to see students’ work to understand where they struggled, while managing the demands of larger classes.
Contribution and decision
Secured another two and a half weeks of research and coordinated support across GLP teams. The additional research informed a decision to break engineering problems into explicit steps rather than ask only for a final answer.
Developing research capability among students with limited prior research experience while delivering active projects.
Team scope and funding
The lab reached a peak of 22 student researchers, averaging approximately six students per semester. Student researchers reported to me; faculty and industry collaborators participated as partners. PI or Co-PI on five funded projects with combined awards totaling $317,600.
Research LeadershipInnovationFunction BuildingFunding